How do I get started?
Every Nullbase product is meant to work within a minute of opening it, with no setup
wizard to sit through. If something isn't obvious, that's a design bug on our side - tell
us where you got stuck and we'll both fix the product and answer you directly.
I found a bug. What helps you fix it fastest?
Send us the product name, your device and OS version, what you were doing, and a
screenshot or screen recording if you can. That's usually enough to reproduce it. We'll
confirm receipt and let you know when the fix ships.
What data do you collect?
As little as possible, and never for sale or ad targeting. Analytics are cookie-free and
privacy-friendly, and everything is hosted inside the EU under GDPR. The full detail lives
in our privacy policy.
Can I request a copy of my data?
Yes. Email us from the address on your account and we'll send you an export of your
personal data, correct anything that's wrong, or erase it entirely. We respond to these
requests within 30 days, as GDPR requires - typically much sooner.
Can I request a feature?
Please do. We build small, focused tools, so we say no to a lot - but we say it honestly
and explain why. Good ideas from people who actually use the product are how most of our
roadmap gets written.
Is there a paid plan?
Where a product has one, pricing is shown in the product itself before you're asked for
anything. Nothing bills silently, and nothing upgrades you automatically.
